Customer Testimonials
They are very attentive and keep you updated on everything that is being done on your vehicle. I was thankful to get the BMW Warranty so I don’t pay out of pocket for majority of the services I’ve needed.
Good
I always have a good experience. I’m always taken care of professionally.
Purchasing a BMW can be a big decision, but thanks to David M. the BMW Genius, the entire process was smooth, informative, and incredibly satisfying. David was there every step of the way, guiding me through all the available options, explaining the features, and making sure I understood every detail of my new car. His knowledge of the BMW lineup is unmatched, and he made sure to tailor his advice to my preferences and needs. What truly stood out was his attention to detail and the personal touch he added to the experience. Whether it was showing me how to ...
Went in to look at a few cars and met Ashley. She did not present herself as a "Sales Person" but more of an old friend. This type of experience makes me want to do business with her. I always put customer service received, as a high priority. At the end of the day, I drove off with a new (to me) 2020 BMW X5 xDrive. On my next visit, I will most definitely be looking for Ashley! She'll take care of you.
Ashley is The Bomb!!!💣 From start to finish, it was such a smooth transition. If you’re looking to buy a BMW in the Temple area DEFINITELY LOOK ASHLEY UP AT GARLAND SHELTON BMW OF TEMPLE! ! Very experienced very knowledgeable and a great lady to work with! JMG
Mr. Alec Skirvin has sold us two X7s now and we couldn’t be happier with our newest suv and our salesperson
Great service
I live in Dallas and drove 2 hours to buy my car. Top notch internet sales and in person sales. Not pushy and down to earth people. Couldn’t recommend more
Alec and Kerry were amazing and very helpful during the process. Definitely will tell family and friends about these two!
Good customer service experience
Just wanted to say thank you to Ashley and Damon for an outstanding customer service and a smooth purchase process on my new 2025 X3 Thanks a much!!
This is the six BMW purchase from Darwin Shelton BMW Of Temple the cause are pretty good. The service people are great. The sales people are great if you have any problem of any concern, they will take care of it.
Travis and Brian were most kind and as always everything went smoothly. Just the best service department.
Came to BMW and Ashley helped out tremendously in the whole process made sure to get us in and out with a deal we're pleased with.
Michael was excellent. He took his time with me until I found the vehicle I wanted.
Awesome customer service was in and out.
Great and quick. They know how to treat a customer. Excellent customer service and support.
One of the easiest less stressful transaction I have ever had. Great job by the whole team, in and out.
Tyler Hand always takes good care of us and I appreciate it. Thank you Kevin
I was very pleased with the experience I had recently when purchasing a BMW I4 from BMW Temple. Damon, their sales associate, went out of his way to make the buying experience a pleasant one. As well, he took extra effort to explain the intricacies of the I4 and made sure I was comfortable with it before I left. I also found the facility attractive and inviting to visit.
Having great services through years exceptional experience and suggestions maintaining my vehicle performance
Working with Jake Elliott on the purchase of my 2024 BMW X3 was everything that I expected from a elite sales person. Jake was professional and courteous at every stage of the process. I would highly recommend him to family and friends when purchasing a BMW.
They treated us good and quickly. Very communicative. Great!
Great customer service! Service reps and service manager were of tremendous help. We are from out of town and they were able to help us without an appointment. Got us in quickly and efficiently fixed our issue.
Incredible service!! Absolutely love what Ashley, Jake, Carrie and the Garlyn Shelton BMW team did for us with this purchase. Highly skilled professionals with top notch service. Highly recommended. Thank you
Excellent customer service. Ashley and Damon did an outstanding job throughout the entire process. Great experience and highly recommend them both.
I’m happy with the salesperson but I have had issues with the service department
We had the pleasure of working with Michael in sales for about a week. He was exceptionally professional and kind throughout the process. Upon arrival, we also collaborated with Kerry in financing, who provided outstanding service. Her expertise in her field is remarkable, and I cannot recommend her highly enough.
My wife and I had a good experience with the dealership and our sales associate Alec.
We had a pleasure working with Ashley to purchase our new car. Her dedication, professionalism, knowledge and genuine kindness add volumes to her customer service which are top notch. We give her 5 stars and highly recommend her for your future car buying experience! Thanks again, Ashley!
Purchased a great used vehicle from here. Overall experience was good, great salesman and a clean dealership.
Everything was great! Ashley was wonderful to work with. She listened to my needs, explained everything thoroughly and was such a pleasure to be around! This is my second purchase here and I've always been so happy. Thank you!
My experience with Brian from service was a great.he was well versed on my car services. I will continue to share my experience with BMW. Thank you again Brian for my experience.
I had a great experience! Tyler was great! This is my second car in 3 monthes.
I didn’t have an appointment; however, Garlyn Shelton BMW took care of me the same day. Great customer service!!!!
The entire team there from the Sales Department to the Maintenance Department is first class, when comes to customer service and satisfaction.
I travelled from NC to BMW of Temple to buy a used BMW X3. Tyler showed me all of the details of the car via FaceTime ahead of time. They even picked me up at the airport. I had a great experience!
easy to do biz with ! no xxxxxxxx and straightforward . This is my 2nd 100k+ car purchase from them and very smooth and quick
I never found car buying to be an uplifting experience, but my interations with Jake Elliott at BMW of Temple was wonderful! Throughout the entire process, Jake was a true shining star--friendly, professional, patient and never pushy. He worked so hard to negotiate a very fair deal; and in doing so, he has now gained a customer for life. Thank you so much BMW of Temple!
Very friendly and helpful staff they have working there. I would highly recommend them for your next BNW or other used cars.
Jack provided a great service, he answered patiently all questions about the X5. He prevailed his merit.
Always continue excellent service and efficient.
Ashley has been wonderful to work with, she looked for the best deals, checked with me after the sale. Making sure I am happy with the outcome. As this rate when I am ready to up grade she’ll be my go to person 😝
My experience, with building my 2025 BMW M340i dream car, with waiting only 46 days with the benefit of seeing through the myBMW app where in the production cycle my BMW was currently in, with the arrival of my BMW at BMW of Temple, with the trade in of my first ever BMW 2018 340i from the same dealership, and with the smooth buying experience was only possible because of Ashley Green. Ashley made sure all my concerns and needs were addressed. If anyone is thinking about acquiring a new BMW, I would highly recommend getting in touch with Ashley for she ...
Michael was a joy to work with. He was patient and wanted to get the best deal for us, and made sure our CPO X7 looked like it came right off the showroom floor.
Ashely made my buying experience so easy. I would 100% recommend her to friends and family.
If you’re on the fence about upgrading your vehicle come see Ashley Green. She is easy to work with and will get the job done. I went in for maintenance came out with a new car 🙂
Very professional, friendly and competent service. I will definitely return.
Great customer service-always! at Garlyn Shelton BMW. I had a routine brake check-up as well as the multi-check up. The employee I worked with was just super! He was professional and yet nice/friendly ( a good combination ). It was a quick in-out experience. I've never had a bad experience at this dealership.
Tyler was great to work with. He was very attentive and professional. He listened to my wishes and was able to meet them.
Good service
I was able to drive off the lot in my dream car with the assistance of Jake (Salesman), Howard Dunn (Finances), & Jon (Sales Manager). This trio worked overtime to get me the best deal with all the bells and whistles ! The staff and environment were 10/10 throughout! This is the only BMW dealership you should be purchasing from with Jake leading the deal ! He even knew the pink bow would top it all off !
We recently had the pleasure of working with Michael Reynolds at BMW of Temple, and we couldn't be more impressed with his exceptional customer service. From the moment we walked in, Michael made us feel comfortable and at ease, answering all our questions with patience and expertise. He was incredibly knowledgeable about the vehicles and helped us find the perfect car that matched both our needs and our budget. What really stood out was his no-pressure approach – he made sure we had all the information we needed without pushing us into any decisions. Michael went above and beyond to ...
My sales person Michael Reynolds was amazing he went above and beyond to help me. I was frustrated in the beginning, but all issues were resolved and taken care of immediately. I would definitely recommend him as an excellent sales person who takes care of his customers. Thanks Michael for your outstanding work. 👏 Appreciate you.
Ashley did it again!! She made the purchasing of my new X3 smooth and easy! She took the time to be patient with me and found me the perfect car.
I recently had the pleasure of purchasing my BMW from BMW of Temple, and I can’t say enough good things about my experience with Jake E., the salesperson. From start to finish, Jake went above and beyond to ensure the process was smooth and that we left with the car we wanted at the price we wanted. He handled all price negotiations professionally, working closely with his manager to meet our expectations without any hassle. Jake's knowledge of BMW's products was exceptional—he answered all our questions thoroughly and gave us a great rundown of all the ...
I would like to thank Ashley Green for an outstanding job helping my transition from my 5 series car to an X5. I'll be sure to refer you to my friends . Thank you again Michael Wooden
Experience was great and everything was really good. Great customer service from everyone who I had contact with. Great job very pleased
Damon gave us exceptional service and was very patient with us. I would recommend him to anyone who is looking for a new vehicle in Temple.
As always, excellent customer service. Ashley was amazing and made the process seamless. I was done in under an hour from start to finish. The service she provided today solidified why I always buy from Garlyn Shelton.
Best experience every, the staff is always amazing and the Customer service is far beyond Chick Fil-A
would like to take a moment to express my heartfelt appreciation for the outstanding customer service I experienced at Garlyn Shelton BMW of Temple. From the moment I walked through the doors, I was enveloped in an atmosphere of warmth and professionalism that truly set the tone for an exceptional visit. I had the pleasure of being assisted by Travis, an exemplary service representative whose expertise and dedication to customer satisfaction were immediately evident. His friendly demeanor and willingness to go above and beyond made the entire process not only smooth but genuinely enjoyable. I was particularly impressed by the ...
I came in for an oil change, and I'm driving out with a new car. Ashley Green was friendly and helped out with all my needs! Thanks!
Drove 90 miles to get the BMW I wanted. Completed most of the deal virtually and I was in and out of the dealer quickly and efficiently. Best car purchasing experience!
Always a pleasure Alex my salesman and Jake(Gm) always let’s me know when something comes in an works to meet my needs .Travis an Shan in service are the best always very nice an take time and help to explain my service needs .With these three An Carrie in finance I know I’m in good hands ..
Excellent service experience Travis is the greatest
BMW Temple goes above and beyond reproach every step of the car buying and service process.
Service is extremely slow. Oil change takes 2 to 3 hours in general with appointment. This time I have checked in at 10 am and it's 12:54 pm and still waiting.
My experience at Garlyn Shelton BMW of Temple was memorable in the most positive of ways. They listened to my concerns and helped meet my family's needs. Thank you to Ashley, Jake, and Jimmy for your courtesy and professionalism, you are quite the dream team. They can consider me a repeat customer for maintenance services and my next vehicle purchase. Maya Angelou — 'I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.'
Tyler went out of his way to make sure that I got the vehicle that I wanted.
Friendly staff
Thanks great Service Dept!
My experience with BMW of Temple is nothing less than superb professionalism, and customer service. To the staff, especially Ms. Ashley Green and Michael Reynolds whom aided my wife and I through the transition purchase. They kept us informed and provided answers to our questions or any uncertainties. My wife and I are thankful of the purchase but extremely pleased from the beginning to the end of the incomparable customer service provided.
Jake at BMW worked really hard for us and it was a pleasure working with him. Very professional and very pleasant and very patient.
We purchased a 2021 car from Colorado! When we arrived at BMW of Temple, the car was just as described on the website/listing. Pictures were accurate. Overall, excellent service from BMW of Temple. Thanks to Jake, Damon and Financial Mgr!
Amazing customer service and great mechanics here. I trust that they will always do a great job working on my M cars.
Our first visit to the service department was not disappointing. Since we are new to the plug-in, hybrid technology we had many questions. Travis patiently answered all of them and provided us with efficient service. Others were also helpful, a team approach . It is so convenient and we were able to book our appointment for the next day.
Ashley did an amazing job from start to finish. She took care of us with efficient professionalism and most of all knowledgeable and friendly service. She found the perfect car for us in a timely manner. Thank you Ashley and Temple BMW!
Excellent experience. Travis is a true professional. He goes above what is the norm. A very good people person.
“I had an exceptional experience with Mrs. Ashley at BMW of Temple during my second car purchase. From the moment I told her what I was looking for, she made the entire process seamless and effortless. Her professionalism and attentiveness stood out, and she truly took care of me while I was at the dealership. If you’re in the market for a luxury vehicle, I highly recommend stopping by BMW of Temple and asking for Ashley. She delivers! Tell her Keesha sent you—you won’t be disappointed!”
Ashley @BMW is fantastic. She treats people like family. Worked hard to meet our requirements; seamless purchase. We love her!
3rd vehicle purchase with Garlyn Shelton, and I'll come back next time too. Excellent customer service.
I've purchased two X5 vehicles from BMW of Temple. Thank you, Michael Reynolds, for a great experience before and after the sale!
We had great experience with BMW in Temple Askley Green and Damon do awesome job!! ❤️my new 2025 BMW X-5 and its” gasoline” Let don’t forget Travis in service he always takes good care of me also!! 😃
Thank you Brian for ensuring that my vehicle issues were taken care of. You kept me informed and lead the mechanics to the issue. Awesome experience.
This was one of the best experiences I had while getting my car serviced. Ed, the Sales Mgr. was awesome! They offered a ride to the local mall and was there to pick us up promptly when my car was ready. Jeff, the driver was very kind and gave us A+ treatment. I'll will definitely be going back for future service/maintenance work on my BMW. Thanks to you all in the service department for the great experience and professionalism!!!